Answers to your Questions

Ordering at corsaSBK is really simple, but to inform you these are the steps to take:

1. Use the general search option or search by brand, category, motorcycle type, color or price to find the desired product.
 Select the desired product by clicking on it.
2. Add the product to your cart
3. 

Go to your shopping cart (upper right) and continue by  selecting a shipping method
4. Select checkout and please enter all details in the checkout page
5. Select your preferred payment method and click on “place order”
6. Follow your order by using the track & trace code send to you after it’s being processed.

For the products listed in our shop the exact stock quantities are displayed in the productpages. If we sell a product the system will automatically adjust the stock quantity.

In case of new products which are still available at Ducati this means “available on backorder” will be shown. In case of products which are no longer available through Ducati as well as in case of used parts the advertisement will be taken from the website when it’s sold out.

Please note that our stock will always be bigger than visible, so in case you’re looking for anything specific please feel free to get in touch.

Popular items may sell out quickly and temporarily be on backorder. This means that the items are currently out of stock. You can still order the article, and we will then order the article at our supplier if we didn’t already.

Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it.

In general the delay on backordered articles is 5 – 10 business days. If the foreseen delay is more than 3 weeks, then we will contact you to see what we can do.

• Orders containing backordered items are shipped when all articles are (back) in stock.
• You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped.
• You will not need to contact customer support, or do anything to follow up on the back ordered item. We will take care of it for you from here on out.
• We will do our best to estimate when back ordered items are expected to ship, and inform you the best we can, however this information is only an estimation, subject to change, and shipping dates are not guaranteed.

If your order is successful, you will receive an immediate automated e-mail to confirm the order.

Make sure you have received a confirmation email after placing the order. If you did, you can track and trace your order by clicking on the tracking number in the shipping confirmation / order complete email.
Other possibilities are checking the order status in our system by logging in to “my account” or the order status / tracking page: here you are.

No, an account is not required to place an order. You can check-out as a Guest, but setting up an account provides easy access to your order as well as quicker check-out next time.

Yes, we accept orders by phone. However for both our safety we will always sent an order confirmation / invoice and ask you to confirm the order.

Changing or cancelling an order is sometimes possible if the order isn’t processed or shipped yet and your order doesn’t include parts specifically ordered on your request including (excess) parts available on backorder). Please contact through email in case you want to change your order so we can assist and help you the best possible.

Unfortunately we can’t avoid our emails end up in the spam folder sometimes. Please check this folder.

No, we are a legitimate company and (have to) comply to international accounting rules. So please don’t ask, or add a comment to lower the invoiced amount on the customs invoice / airway bill or ask us to ship / mark the parcel to be a “gift”.

If we ourselves don’t offer anything at no costs / for “free” the goods aren’t gifts in the transaction / shipment from us to you. Lowering the amount is also no option as, besides it’s illegal, we only ship insured and non existing value (the lowered amount) can’t be insured.

From a more formal / legal / fiscal point of view: Please be aware asking anything mentioned above is asking us to commit ia. tax fraud and is strictly illegal or in fact considered a crime in pretty much all countries.

We are a transparent company and any comments you add during checkout are declared on the invoices and visible for those same customs you (as the importer) need to have the goods being allowed to enter the country.

Within EU: Standard (PostNL), Express Economy / Saver & Express Priority

Worldwide (NON-EU): Standard (PostNL), Express Economy / Saver & Express Priority

Should you want us to ship to a postal box or military address, please contact us prior to buying and or always choose the PostNL shipping option as FedEx / UPS or DHL cannot deliver to postal boxes.

Through our webshop, at the “view cart page” or during checkout, you will get an instant shipping quote for your order.

You can track your order by clicking on the tracking number in the shipping confirmation / order complete email. Another possibility to check the status, in our system, is by logging in to “my account”.

Within the EU

Prices of new parts include the local / national VAT according the EU distance selling regulations.

Unless otherwise stated, all used parts are margin scheme goods according EU tax legislation. This means no VAT is deductible.

VAT in case of export outside EU (including the UK after Brexit as wel as Norway after introducing VOEC)

According to EU tax legislation we won’t charge VAT in case of export outside the EU*. In case of new parts the sales-price is  adjusted to “VAT exempt / 0% VAT” using geolocation.

We cannot assume responsibility or be held liable for any additional charges, as for example customs fees, customs clearance costs and / or local taxes. These additional costs are the responsibility of the buyer / recipient as we do not have control over these government-imposed costs and cannot estimate what these are or will be. So please contact your local customs office for information as they vary significantly.

Depends on the order status, so please contact us asap.

When you live in the EU we would recommend you to use the offered standard shipping service as our experience gives very timely delivery without the high costs of express shipment. Some examples:

* Time in business days from dispatch (excl. islands as for example Balearic isl. / Corsica / Sicilia) +/- 2 days extra
**Time in business days from dispatch (excl. customs clearance time in case of Norway / Russia and other non EU member states)

If you’re in a hurry, that enthusiast about our product(s) or just need the part extremely fast, please feel free to use the offered express services. By using express priority shipment, you have the choice receiving your item ASAP; literally in this case.

Note: shipment transit times or expected delivery dates are always estimates (or so called ETA’s) based on “normal” conditions and with all parts of your order in stock. We ship complete orders, so if there is any part or quantity which isn’t in stock (visible by “available on backorder” in the product-, cart- & checkoutpages) these eta’s can’t be met and do not apply. On your request we can split shipments, though be aware there will be extra shipping costs for the extra shipment.

Orders outside Europe shipped per Express Economy / Expedited will be delivered within 7 business days from dispatch all over the world.

Should you prefer Express Priority / Saver shipment, which is even faster at only minor additional costs, you’re free to choose this option.

On request from our customers we again offer standard tracked (International) priority and insured shipment on worldwide orders. This shipping service is sometimes cheaper (depending on the exact delivery address), but through this service we do not have any influence on customs clearance processes. Please also note that your local customs have up to 30 business days to clear incoming international goods in addition to the normal shipping time. This varies per country and is local legislation, so please contact your local customs for details of the local / national import process(es).

If you’re in a hurry, that enthusiast about our product(s) or just need the part extremely fast, please feel free to use the offered express services. By using express priority shipment, you have the choice receiving your item ASAP; literally in this case.

Note: shipment transit times or expected delivery dates are always estimates (or so called ETA’s) based on “normal” conditions and with all parts of your order in stock. We ship complete orders, so if there is any part or quantity which isn’t in stock (visible by “available on backorder” in the product-, cart- & checkoutpages) these eta’s can’t be met and do not apply. On your request we can split shipments, though be aware there will be extra shipping costs for the extra shipment.

If all parts are in stock we will ship your order within 24 hours or the next business day.  Orders received on Holidays, Saturday or Sunday will be shipped the next business day.

If the order consist parts not in stock (available on backorder) then we will ship your complete order as soon as the backordered parts arrived.

As even we sometimes need a break (which will be announced clearly on the frontpage), orders which came in during the time we were of will be processed the next business day after we’re back.

Note: in case of bulky or heavy items order processing time will be 48 hours.

Yes, all orders must be signed for. If you are not able to accept a signature required delivery at your delivery address the courier will normally try to deliver the package 2 times and then hold it at the nearest facility for you to pick up at your convenience.

We don’t ship batteries and oil outside the EU.

No. You will only pay shipping once.

We accept: Bank-/ wire transfer, IDeal, Giropay, Sofort Banking, PayPal, Maestro, Mastercard, BanContact / Mister Cash, Visa and TransferWise

We’re a big supporter of TransferWise transferring money abroad. Thanks to their great service we together are able to avoid the excessive “hidden” exchange rate costs charged by banks / creditcard companies & PayPal. TransferWise will save you in about 3-5%.

When choosing this payment option we, after checkout, directly sent you a payment request with a free payment link enclosed. Just click the link in the invoice and follow the steps explained in the video:

When you’re VAT registered in the EU, please contact us prior to your purchase to apply for intra-community trade.

Yes, definitely!

At corsaSBK.com, every visit and purchase is made with maximum security thanks to the use of secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the “https” URL prefix and the lock symbol that appears in the browser’s address bar.

For maximum secure payments we cooperate with Multisafepay, PayPal, ABN AMRO (our bank) and TransferWise which all ensure a secure and encrypted handling of your online transactions.

You can pay in every currency you like, but is has to be converted to European € (EURO) as we only have a EURO bankaccount. So there may be additional transfer- / currency exchange costs.

To avoid this nonsense / these additional costs we offer payment via TransferWise from which we’re a big supporter.

Within the EU:

Prices of new parts include the local / national VAT according the EU distance selling regulations.

All used parts are margin scheme goods according EU tax legislation.

Worldwide (outside EU):

According to EU tax legislation we won’t charge VAT in case of export outside the EU. In case of new parts the sales-price is  adjusted to “VAT exempt / 0% VAT” using geolocation. Unless otherwise stated, all used parts are margin scheme goods according EU tax legislation. This means no VAT is deductible.

We cannot assume responsibility or be held liable for any additional charges, as for example customs fees, customs clearance costs and / or local taxes. These additional costs are the responsibility of the buyer / recipient as we do not have control over these government-imposed costs and cannot estimate what these are or will be. So please contact your local customs office for information as they vary significantly.

The payment of the order has not been processed which means the order cannot be shipped. If this is case, please contact us asap.

You are entitled to cancel your order within 14 days of receiving your order. The returned goods, with all accessories / tags included, needs to be – if reasonably possible- returned to us in its original condition and packaging. Once your return is received and inspected by us, your refund will be processed and a credit will be applied to your original method of payment.

For more info, please read our Terms & Conditions carefully.

You are entitled to cancel your order within 14 days of receiving your order.

Refunds are issued in the form of the original payment. We will provide a full refund for the value of the item in the same form as the original payment. All items being returned for a refund, must meet the following criteria:

Items must have all original tags attached, include all “bits and bites”, be unused and in the condition we sold it to you. If the items are not in “sellable condition” due to negligence or abuse, they will not be accepted or could be subject to a re-stocking fee.

In case of a return we only refund the shipping costs from us to you which are offered standard / the cheapest shipping option we offer for that product. When you choose or have chosen for a additional or more expensive shipping service, those costs are for your own expense and risk.

 Please contact us by email and tell us what is or went wrong.

We will reply within 2 business days giving you a Return Merchandise Authorization (RMA) number, further return instructions and/or think with you to resolve our problem.

Please print the email with instructions and the RMA and put this in the package.

Return the package, within 5 days after receiving the RMA, in unused condition and including the original box, packaging, tags and all other “bits & bites”

Please retain and provide us with your return tracking information.

Once your return is received and inspected by us, we will sent you a confirmation email “your return has arrived” and give you full details of refund. Refund will be made within 7 days to your original method of payment.

We cannot accept returns upon clearance and/or sale items, these items are purchased at a clearance price and can not be returned or exchanged.

Exceptions Returns:

1. Sealed products / goods which the seal is broken;
2. Products which, in accordance with instructions or specifications of the client / buyer, have been modified;
3. Products / goods which can not be returned because of their nature;
4. Products / goods that spoil or age quickly;
5. Products / goods whose price depends on fluctuations in the financial market that seller has no influence;
6. Electrical components;
7. Any goods or parts which show signs of use or otherwise are in a condition other than it was received / sent to you cannot be returned.

Refunds may take between 5-7 business days to process once an item has been delivered at us, and may vary depending upon the credit card company that you used for the original purchase.

If your order arrives and it is not right, we made a mistake or it arrived damaged we will fix it! Please accept our apologies and contact us immediately. This way we’re able to put things right as soon as possible!

Click on “My Account” and enter your email address and password to sign in. If you forgot your password, simply click the “Forgot Password” link and we will email you the password. If you need further assistance, please contact us.

We have received your and are preparing / packaging your order, so it will be shipped very soon. Once it is shipped you will receive  a notification via email with a tracking number enclosed.

It is best to check your order status online. You can track your order by clicking on the tracking number in the shipping confirmation / order complete email. Another possibility to check the status, in our system, is by logging in to “my account”.

Order status of “Completed” means that we have packaged and shipped your order. You will receive an email confirming your details and listing your tracking numbers. If your order status says completed and you have not received a tracking number email please look in your junk and spam folder. If you are unable to find this information please contact us and we will re-send it to you.

We’ll ship your backordered item as soon as it becomes available. Should it be on backorder for more than 20 business days, we will send you an e-mail message asking if you want to cancel the order.

Yes, definitely! We take security and privacy very seriously.

At corsaSBK.com, every visit and purchase is made with maximum security thanks to the use of secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the “https” URL prefix and the lock symbol that appears in the browser’s address bar.

For maximum secure payments we cooperate with Multisafepay, PayPal, ABN AMRO (our bank) and TransferWise which, like us, all ensure a secure and (SSL) encrypted handling of your online transactions.

A cookie is a piece of text stored on a user’s computer by their web browser used for authentication, and for storing site preferences and shopping cart contents. We employ “cookies” (a small text file that a website can use to identify your computer) or similar technology that provides additional functionality to our website and helps us analyze website usage more accurately.

Cookies allow for a personalized experience when you visit our website. Our web server may automatically recognize your registered user’s domain name and email address, or recognize you as a return visitor to our site.

Cookies also record session information such as items that you add to your shopping cart. You can set your web browser to disable cookies but if you do, some features of our website may not function normally.

Please see our Privacy Policy link on our website for more information.

At CorsaSBK, we respect your privacy. CorsaSBK will never sell, trade, rent or loan your personal information to any other organization. “Personal information” is information about an identifiable individual as described in applicable privacy legislation.

At CorsaSBK, we take steps to ensure we meet the privacy principles and requirements for personal information under Dutch law. The purpose of our Privacy Policy is to inform our customers, visitors and other individuals we deal with about how we collect, use, and disclose personal information in our custody or control.

For more information, please visit our Privacy Policy page on our website.

No. Our Privacy Policy guarantees that your information will not be disclosed. We use this information only for orders you place.